As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Customer feedback is one of the most important areas of business development. During the customer feedback process, you’ll collect information about an experience with your business and use it to make ...

Customer feedback is the catalyst for product development but extracting the variety of customer feedback from the scores wealth of channels like reviews, online surveys, emails, and social media is a ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Businesses owners can collect all the customer feedback they want, but it's all for naught if the information collected goes unused. All customers have stories to tell. Sometimes the stories have ...

As a business, feedback from customers and clients is incredibly valuable. There’s no better way to find out what works and what doesn’t than to go directly to the source. However, there are right and ...

Achieving and maintaining superior customer satisfaction is a continuous process that lasts throughout the lifespan of the organization. Products and services revolve around customer demand, evolving ...

As AI applications grow, Volkswagen Group UK is turning to AI-powered text analytics to process customer feedback.

Point-of-sale (POS) surveys can improve your business's understanding of its audience, allowing you to gauge customer satisfaction as soon as a transaction takes place. A POS survey is any survey ...

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...