Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More All functioning enterprises organize operations into departments with ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...

The CRM industry is now estimated to be worth some $4 billion annually, and today a startup has announced a round of funding that it hopes will help it take on one aspect of that lucrative pie, ...

Start early, and adjust the plan if circumstances change. The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer support team before ...