How To Handle Difficult Professional Conversations: 20 Leadership Tips

Whether they’re giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, a leader's job ...
Time

How to Deal with Difficult Clients

This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...
Chain Store Age

Retail workers most likely to encounter unruly customers; effects include...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...
Hosted on MSN

Edinburgh celebrity chef reveals how he deals with 'difficult customers'

An Edinburgh celebrity chef who has served members of the royal family has revealed how he deals with "difficult customers" after years in the restaurant industry. Tom Kitchin runs The Kitchen, a ...