Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Paul Leamon, IEX: Workforce management is an ongoing four-step process that begins with forecasting and ...

IEX(R) TotalView(R) Workforce Management system, together with NICE Perform(TM) and the NICE Performance management solutions is part of the NICE SmartCenter(TM) family of solutions. NICE SmartCenter ...

RICHARDSON, Texas, June 13 /PRNewswire/ -- Leading global supplier of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...

We've been asking some vendors and industry experts questions for our May Workforce Management article. Here is what two experts, Bill Durr of Witness Systems and Paul Leamon of IEX Corporation had to ...

The City of Dallas has selected NICE's interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city's uniquely combined 9-1-1/3-1-1 ...

MORRISVILLE–After a fairly short negotiation period, Tekelec (NASDAQ: TKLC)has announced it will sell all shares of its wholly owned subsidiary, IEX Corporation to NICE Systems for $200 million in ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

Workforce management took center stage at the recent ICCM show in Las Vegas. The surging interest in workforce management applications comes at a time when companies are battening down their call ...

PARAMUS, N.J.--(BUSINESS WIRE)--NICE Systems (NASDAQ:NICE) announced today that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the Workforce Management (WFM) market, ...

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce management software on steroids. Workforce ...