For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

The fall semester may be over, but Intersession at UMass Lowell is just around the corner! Whether you’re a student or a faculty member, the UMass Lowell Library staff is ready to help answer ...

This article presents the Digital Reference Research agenda developed as a result of a three-day symposium at Harvard University. It shows how the research agenda ties directly to digital reference ...

This article presents a description of a telephone reference service and the reference materials used in answering patrons' queries. The discussion focuses on the application of the experience of ...

Happy 2025, everyone! It’s a new year and Intersession at UMass Lowell is under way. Whether you’re a student or a faculty member, the UML Library staff is ready to help answer questions and connect ...