Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

LAS VEGAS--(BUSINESS WIRE)-- ServiceNow® (NYS: NOW) , the enterprise IT cloud company, today announced ServiceNow Cloud Provisioning, a new orchestration application that enables IT to automate the ...

Change control has always been a thorn in the side of IT, with procedure taking precedence over efficiency for the sake of risk reduction. To make things worse, limited visibility and poorly ...

PRINCETON, N.J., Aug. 27, 2019 /PRNewswire-PRWeb/ -- Kepner-Tregoe (KT) is now offering its new and updated ServiceNow Advanced Problem Management (RCA) App for the Now platform Madrid release. KT ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

Automated provisioning of cloud services. Together with the ServiceNow IT Service Automation Application Suite, Cloud Provisioning optimizes the management of heterogeneous cloud environments within a ...