Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...
In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...
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Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...
Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...
Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to Vancouver ...
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