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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Route Track: Package Tracking For the 21st Century

    With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking …

  3. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

  4. Route

    Good Afternoon! When you have new shipments, you can track them here.

  5. Merchant Portal Overview – Route

    Overall, the Route Merchant Portal allows quick and easy changes while also acting as your one-stop shop to manage your account - and we've only just scratched the surface!

  6. Route

    Route Brand Portal

  7. File and manage claims – Route for Shoppers

    What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, …

  8. File and manage claims – Route

    How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s …

  9. Shipping Protection premium adjustments FAQ - Route

    At Route, we are constantly evaluating ourselves and the market to ensure we’re offering the most competitive products and most premium experiences. As a result, we may adjust the cost your …

  10. Merchant Portal - Route

    Manage your account and streamline operations with Route's Merchant Portal, offering tools for efficient post-purchase experiences.